Shipping & Returns
We ship to addresses within the 48 contiguous United States. We cannot deliver to P.O. or APO/FPO boxes. If you find yourself outside those 48 states or the US, contact us and we'll do our best to see what we can work out.
Select products may have longer lead times before they are ready to ship. If your order or shipping becomes delayed for any reason, we will contact you.
The average shipping time is 2 to 6 months(depends on difference of products) days to the contiguous 48 U.S. states. After you place your order, you'll receive an order confirmation e-mail. It is your responsibility to review that e-mail and make sure billing, shipping, delivery, and contact information are all correct.
If your purchase requires freight shipping, then once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information to the freight carrier determined. They will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window. We recommend you discuss any foreseen obstacles with the freight company ahead of delivery as additional charges may apply if the delivery location is determined to be inaccessible or difficult to access for the large freight truck.
Freight delivery expectation
It is vital that someone is present to inspect the order for damage or missing pieces upon delivery. Please give a thorough inspection of the packaging and product for any visible freight damage and that the number of boxes/products on the delivery bill match the number of boxes/products you received.
Each Edarts product undergoes rigorous quality control checks before leaving our manufacturing facility and is provided with a product quality report and packaged on a pallet for safe transport. If you do notice any freight damage, please request a product inspection while the delivery driver is on-site and contact us immediately so we can assist you to get it repaired or replaced. The driver MUST note any damage on the delivery receipt before you sign for it. Otherwise, there is no proof that the damage occurred during shipping and the freight company is released from all responsibility.
If in the unlikely event, your order arrives damaged or incomplete, follow these instructions:
Note any damage to the box(es)/product(s) on the delivery receipt.
Note any missing pieces.
Take photographs of all sides of the box/product as proof of damage.
Please fill out the customer service form and upload a photo so we can process the insurance claim/replacement.
If the box/package looks OK but you feel the product within may be damaged, follow these instructions:
Note "Possible Concealed Damage" on the delivery receipt.
Inspect your item upon unpackaging.
If it is indeed damaged, take pictures of the box (all sides) and the product itself.
Do not dispose of the damaged item until someone from the Maverick team provides further instructions.
Do not throw the box away. (The original box and packaging must be returned in order to process a refund or a replacement order.)
Please fill out the customer service form and describe the damage within 72 hours of delivery.